Return & Refund Policy 👟

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📝 Overview

Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return:

• Shoes must be unused and unworn (only indoor fitting is acceptable).

• Must be in the original shoe box and packaging.

• A receipt or proof of purchase is required.

⚠️ Please do not send your purchase back to the manufacturer.

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🚫 Non-Returnable Items

Some items cannot be returned:

• Gift cards

• Sale / clearance items

• Customized or special-order shoes

• Shoes showing signs of wear, stains, or damage not caused by us

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💵 Refunds

• Once your return is received and inspected, you will receive an email confirmation.

• If approved, your refund will be processed and applied to your original payment method within 5–7 business days.

• If rejected, your item will be returned to you.

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⏳ Late or Missing Refunds

• First, recheck your bank account.

• Contact your credit card company (processing may take time).

• Contact your bank, as there may be a delay before posting.

• If you still haven’t received your refund, please contact us at {email}.

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🏷️ Sale Items

Only regular priced items may be refunded.
⚠️ Sale and clearance items are non-refundable.

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🔄 Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same model/size:

• Email us at {email}

• Send your shoes to: {physical address}

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🎁 Gifts

• If marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return.

• If not marked as a gift, the refund will be sent to the original purchaser.

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🚚 Shipping Returns

To return your product, ship it to: {physical address}

• Customers are responsible for return shipping costs.

• Shipping fees are non-refundable.

• If a refund is issued, the cost of return shipping will be deducted.

• For expensive shoes, we recommend using a trackable shipping service or buying shipping insurance.

• We do not guarantee receipt of returned items without tracking.

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❓ Need Help?

For any questions about returns or refunds:
📧 Contact us at {email}