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Refund and Returns Policy

Refund and Returns Policy

Last Updated: September 6, 2026

Thank you for shopping with Scavati. Please review this Refund and Returns Policy carefully before placing an order.

By placing an order through our website, you agree to the terms below.

1. Returns

We accept eligible return requests within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in the same condition in which it was received.

  • The item must include all original components, accessories, mounts, cables, packaging, and documentation.

  • The item must not have been installed, modified, damaged, disassembled, painted, glued, or otherwise altered.

  • Proof of purchase or an order number is required.

Items returned without authorization may not be accepted.

2. Return Shipping

Unless the product arrived damaged, defective, or incorrect due to an error by Scavati, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return resulted from our error.

We strongly recommend using a trackable shipping service. Scavati is not responsible for return packages lost or damaged while being shipped back to us.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible and provide:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the problem

  • Photos of the shipping package if shipping damage occurred

If we determine that the product was damaged, defective, or incorrect when delivered, we may provide an appropriate replacement, replacement component, repair, or refund depending on the circumstances.

Do not discard the product, packaging, or damaged components until your claim has been reviewed.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Custom-made or personalized products

  • Products manufactured to customer specifications

  • Products that have been modified or altered after delivery

  • Products damaged through misuse, improper installation, accidents, or unauthorized modifications

  • Items returned with missing components or accessories

  • Gift cards

  • Clearance or final-sale items when clearly identified as final sale before purchase

This does not limit any rights you may have under applicable law.

5. Pre-Orders and Made-to-Order Products

Some Scavati products may be offered as pre-order or made-to-order items and may require significant production time.

Estimated production or shipping dates shown on the product page are estimates and may change because of manufacturing, component availability, quality-control requirements, carrier delays, or other circumstances.

If an order has not yet entered production, we may be able to approve a cancellation.

Once production, customization, or preparation of a made-to-order product has begun, cancellation may no longer be available.

If we make a material change to an order or are unable to fulfill it, we will provide the remedies required under applicable law.

6. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Orders that have already been shipped cannot be canceled and must instead follow the applicable return process.

Submitting a cancellation request does not guarantee cancellation. An order is considered canceled only after Scavati confirms the cancellation.

7. Refunds

Once an approved return is received, we will inspect the product.

If the return is approved after inspection, the applicable refund will be issued to the original payment method.

Refund processing times depend on your bank, credit card issuer, or payment provider and may take additional business days after we issue the refund.

Shipping charges and other non-refundable charges will not be refunded except where required by law or where the return resulted from our error.

8. Condition of Returned Products

Scavati reserves the right, to the extent permitted by applicable law, to reduce or deny a refund when a returned product:

  • Has been damaged after delivery

  • Shows signs of misuse or excessive use

  • Has been modified or disassembled

  • Is missing components or accessories

  • Is returned in a condition materially different from the condition in which it was delivered

Any deduction will be based on the loss in value or missing components, where permitted by law.

9. Installation and Customer-Caused Damage

Scavati products must be installed and used according to the instructions provided with the product.

Damage resulting from improper installation, misuse, excessive force, unauthorized modifications, incorrect power supplies, incompatible electrical equipment, improper mounting, or failure to follow provided instructions is not considered a manufacturing defect.

10. Product Appearance

Because certain Scavati products or components may be manufactured using processes such as 3D printing or small-batch manufacturing, minor cosmetic variations may occur.

Small variations in texture, layer appearance, surface finish, or color that do not materially affect the product’s functionality are not considered defects.

11. Exchanges

We do not guarantee direct exchanges.

When an exchange is appropriate, we may provide a replacement product or component. In other situations, the original item may need to be returned and a new order placed separately.

12. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to Scavati because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, additional shipping charges may apply before the order is shipped again.

Any refund for a returned or refused shipment may exclude shipping charges and other costs incurred by Scavati, to the extent permitted by applicable law.

13. Chargebacks and Payment Disputes

If you experience a problem with an order, please contact Scavati so the issue can be reviewed under this policy.

Filing a payment dispute does not automatically create eligibility for a refund outside the terms of this policy. Scavati may provide order records, tracking information, customer communications, proof of delivery, and other relevant documentation to payment processors or financial institutions when responding to a dispute.

Nothing in this section limits any rights available to customers under applicable law or through their payment provider.

14. Contact Us

To request a return, cancellation, or assistance with an order, contact:

Scavati

Website: www.scavati.com

Email: [info@scavati.com]

Please include your order number and a description of your request when contacting us.